all prices are presented with vat included - FREE SHIPING on selected products - 50m² order minimum

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FAQ

What if you forget your password?

You want to enter your Decoplus Parquet account but you can’t remember your password, go to “My account”, enter your email address and click “Forgotten password”. A window will pop up, click “Enter”. You will automatically receive a link to the given email address allowing you to reset your password.

Note: If after entering and approving your email address, the following message “Sorry, the email address you have entered does not match an existing Decoplus Parquet account”, check your email address is correct and try again.

What is my account for?

Your account allows you to get some specific information or to do some actions:

You can follow your order process. Find your quotes, products, favourite items, as well as your “3D “realisations. All of them are available on our mobile application wherever you are.

You can also register to our Newsletter, manage your delivery addresses or change your account email address.


How to create an account?

You can join Decoplus Parquet during your first order: after you click on “Complete my order”, enter your email address.
Our tip: we recommend you to enter your main email address since all information regarding your order will be sent to this address.

Moreover, if you do not receive Decoplus Parquet email (order confirmation, invoice, shipping details …) check your Spam box.

On the following screen, enter your password.
Our Tip: password has to be easy to remember yet hard enough to copy.

Then, filled in the required data.
Our tip: enter your fixed-line phone and your address will automatically appeared. (only if your number is not on the red line)

At any time, you can change your email address or password, your invoice or delivery address on your account. Delivery address can be different from your invoice address.
Our tip: the carrier will reach you on your main fixed line phone to set an appointment with you. Make sure you are easy to reach on the given phone number.

You also can create an account through MY ACCOUNT tab.

About Decoplus Parquet. Do you have a showroom around you?

Decoplus Parquets has been a specialist in the floor covering industry since 1998 and today, with over 25 showrooms, it is France's leading chain of wooden flooring specialists (1 in Geneva). Recognizable among others, our showrooms are the place where our consultant guide each client through their renovation project. You can find there all of our parquets; a highly varied and constantly updated product range offering a broad range of choices, rigorously maintained quality standards, and unbeatable value for money.

For those who don’t have access to one of our showroom, Decoplus Parquets has opened its online showroom: www. Decoplus-parquet.com. You may find there the same products at the same unbeatable prices than those offered in our others showrooms. For each product, details about the product characteristics are listed. If you need further advices on a product, you may reach by phone one of our consultant: +33 1.41.79.78.91 (price of a local call), from Monday to Friday from 10 am to 5 pm. He will answer each of your questions to help you make the best choice, without having to move.

How to look for a product?

Two different ways are possible:

1/ Through the search engine

 

Enter details about the product, for example “solid oak flooring”, a colour or directly the flooring name if you are looking for a particular product.


Then you can filter your research using each of the criteria available on the left of the page: per colour, size, specie, type of flooring, finish, etc. In order to activate those filters, you only have to click or check one of the criteria. You also can enlarge your research by deactivating one of them by unchecking the box

2/ Through a direct research by category

 

You also can surf among the different product category tabs: select the category you are interested in.

On the left of your screen, you can choose within many research criteria, depending on your needs. This way, you can put up all the products you are interested in and choose among this list. To see all details about a product, click directly on the product.

Of course, our parquets specialists are available to guide you through your research. Please call +33 1.41.79.78.91 (price of a local call) from Monday to Friday from 10 am to 5 pm

How to know if a product is still on stock?

Product availability is mentioned as followed:

On the product form and list, you may see a pictogram announcing the product availability.

On stock: means that the product is available in our stock and can be shipped 48h after we receive the payment.

Almost sold out: means that only a small quantity is still available.

Available within 15 days: means that the product is on its way to our storage facility. It will be handed to the carrier as soon as it arrives.

Sold out: means that the product is no longer available. Decoplus tips: contact our customer service to see which product can replace the one sold out.

The stock status is stated on your order recap.

 

Note: The deadline stated on the product form matches the product availability at its preparation time and when it is handed to the carrier. It doesn’t correspond to the delivery time to your place.

Deadline mentioned on the product form are indicative and can be modified. If it may occur, you will be notified. 

If within your order you have both product “On stock” and “Available within 15 days”, we will wait until both products are on stock to prepare and send your order. If you prefer to receive them asap, we recommend you to place two different orders.

Delivery: who, what and how?

Express, within 48 hours… or whenever you want: You decide!
You can enter your delivery preferences during your order: express delivery, or in a few weeks… you decide. The time delivery will also depend on the method of payment:

- Credit card: your order will be sent or available at our storage facility within 48h.
- Check or bank transfer: We place an option on the available product; your order will be processed only when we received the payment (max 4 days).

A professional carrier will set an appointment with you.

When ready, the shipping company will contact the customer at the phone number listed to arrange an appointment. The carrier does not deliver to upper floors or inside a home or office. The order will be delivered “in front" or "at the bottom floor of the building" of the address specified, in exchange for delivery of a receipt signed by the customer. Delivery is usually via a 19 ton truck. If traffic authorisation (because of weight restrictions on rural and local roads) must to be obtained, the buyer should request it from the technical service of the Town Hall in the place of delivery. In the case where a 19 ton truck would not be allowed to use local roads, an extra cost of 150€ (non-tax) for a trailer may be required from the buyer to be able to deliver it via a smaller unit.
Warning: We recommend you check the compliance of the order, product and quantity wise, in front of the carrier before you sign the receipt. Quotation such as “subject to” is not receivable in case of damage or missing product. Be careful!
If your delivery does not match your order, or at least some of it, and if you notice delivery damage, do not accept the products and contact us asap. If you accept the delivery, no complaint will be taken into account, even though you notice damage and mention it on the receipt.

No matter where you live, everywhere in France, Overseas department and territories, abroad….

- Immediate take away at our warehouse in Montreuil (Parisian suburb)
- Delivery to the chosen address: in France, Overseas … and everywhere in the world. No matter where you live, we can deliver at your address.

Is it possible to take away my order directly from your warehouse?

You can take away your order directly from our warehouse. To do so, you have to choose this option during your order and indicate the date you will pick it up. This date will be then confirmed by our staff. Warning: it is mandatory to set an appointment in order to be able to pick up your order.  


How much does shipping cost?

Fuel charges, change of fuel cost … those are constantly changing. To stay competitive, Decoplus has negotiated the most preferential prices with its suppliers. Delivery address and weight/ volume of your order are taken into consideration to set the shipping price.
Important note: Shipping costs depend on the weight (kg) and the delivery place. Therefore, your price counts for the total weight, not the volume or height on the ground. For example, if you take 15 or 50 m², shipping cost will be different. You will be charged depending on the total weight.
No additional costs: even for bulky products bigger than one standard pallet of 100/120. This is the case for any parquet with variable lengths or with planks longer than 1.20m.

Note that the best way to get the most accurate estimation is to pretend to place an order on our website.

On the “basket page”, you will get an estimated freight cost in order to know exactly how much the shipping will cost you regarding your basket content, your country and your city. 

What precautions should you take during the delivery?

To avoid any problem, we recommend you to check the content of each pallet / package in front of the carrier!

Do not accept any damaged package/pallet or that has been opened during the freight without checking the content.

By following these simple rules, you might avoid that your delivery ends in dispute.

* If the package/ pallet is damaged, do not accept the delivery!
* If the package/pallet is in good condition, check the delivery content.

Each carrier has to stay when you are verifying the good condition of your products. Even if the carrier is in a hurry, insist and proceed to the verification. It is better to refuse a delivery instead of accepting it without verification.

* If a product is missing or damaged, and you judge the situation prejudicial: do not accept the delivery!
* If you do not notice any damage but that the package/pallet is not in good condition, you can accept the delivery. However you have to express your reservations (quotation “with reservations after unpacking” is not eligible in case of complaint: list precisely what you have observed, for example: “damaged package on 2 angles”, hole of X cm”, “repackaged”, “Package has been re-taped with a [colour] scotch”, etc.)

If, despite of all these measures, you notice an anomaly once the delivery is done, contact us asap via our customer service.

Do you deliver abroad?

In France or overseas … anywhere on earth, wherever is your renovation project, we can deliver where you ask us to. Go to our website, www.Decoplus-parquet.com and you will get the shipping costs for France, Belgium, Luxembourg, and Switzerland. For any other locations, you can contact us at +33.1.41.79.78.91 (local price cost) from Monday to Friday from 10 am to 5 pm. We will quote you the shipping cost.


What does “Deco+ parquet prices” and “recommended public price” mean?

« Deco+ Parquet prices » are set by Decoplus Parquets upon availabilities. They can vary depending on each delivery. They are negotiated by our team of buyers to our suppliers and are only available on the affected delivery.

The « recommended public price » represents the price you will buy it if you were placing an order on a product out of stock. In other words, when the product is not immediately available in our stock and that you choose to buy it, this will be the applied price.

What does “outranged” mean?

Some of our products are "Outranged" meaning they are from collection that has been dropped, on production or not in our collection anymore. They may contain some natural defects more or less visible, machining or manufacturing defects in various extents. Still, products can be used normally. For "outranged" parquets, Decoplus Parquets recommends you add a minimum of 15% to your covering surface.


Why don’t displayed prices include taxes? tax excluded?

Prices displayed on the website do not include taxes because we were originally working with professionals. Also, this policy of non-tax prices is a result of the different VAT rates that may apply to our products (20% for individuals or 10% for professionals), in accordance with legislation in effect. Therefore, the customer can get a clear and reliable basis for comparison purposes.

In order to be transparent, we also display the price with taxes at both rates (10% - 20%).


What do I have to do to benefit from a 10% tax?

Are targeted by a 10% tax:

- Accommodation finished more than 2 years ago (principal housing or secondary), if you are the owner or only renting it.

- Renovation and supplies charged by a company, excluding structural works

How to proceed when you place your order at Decoplus Parquets: To benefit from this tax rate, the invoice address has to be the one of your artisan. He will pay the total amount of the invoice at a rate of 20% taxes. Then, you will pay to him the parquet price at a rate of 10% plus the fees for laying. Laying costs have been negotiated for Decoplus Parquets customer with our laying partners. They are responsible for their work and will hand you a quotation.

You still can reserve your parquets (by paying a deposit) if you do not want to miss on a good deal. You can pay by check or credit card under your name. The final invoice has to be under your artisan’s name.

What does set the parquet price?

Factors that set the price of the flooring are multiple and inherent:


The type of flooring:
Solid wood or engineered (3 layers or more…), the more the hard wood (chosen specie – wear layer) you will have, the higher the price.


Origins and scarcity of the specie
Some woods are very rare due to felling restriction and therefore are more expensive. For example, Teak, Wenge… without taking into account their inherent qualities. Merbau is less expensive than Ipe or Wenge, even though it is as resistant as them. Same thing for Bamboo that is very widespread in Asia.

 

The wood grade
A+ or A grade oak is way more expensive than the same wood in ABC or CD grade. In fact, A+ or A grade planks are chosen under restrictive criteria and are very rare. On the opposite, CD grade are more common and allow some natural defects on the facing. As usual, scarcity set the price.

 

Planks thickness and width

The larger and longer the plank is, the more scarce it is and therefore the more expensive also. XXL wide planks will also be more expensive than small strips.

 

Finishes
Varnished or oiled, brushed or aged … flooring does not have the same price. For example, a brushed oiled flooring will slightly cost more than varnished flooring.

Same for an aged flooring, Relief 3D, that have suffered many sophisticated treatments, sometimes done manually, which will raise the price.

How to measure the surface to cover??

Measure the surface:  Measure each room by taking the dimensions before converting them in square meters. Be careful with diagonal walls, recess, alcove… It is better to anticipate more than less. To be cautious, we recommend you draw the surface to cover. You do not have to take into consideration the way of laying.

Convert in square meters: Do not forget to take into account the falls during the cuts and the plank selection, Decoplus Online highly recommends you add 7 to 10% to the real surface to cover (at least 12% for diagonal laying).

Underlays:  Add 15 cm to each side of the room area.

Skirting: Calculate the room perimeter by taking into account the doors and recess.

Go to Decoplus-parquet.com and try our online tool to help you measure your room. Try it!

What do the emissions of volatile organic compounds (COV) labels mean?

Since 1 January 2012, and applying the provisions of the new French Grenelle I and II laws, all wall or floor construction or surfacing products, as well as paint and varnishes, must carry an obligatory label that indicates the level of volatile organic compounds that are emitted.

The aim of this measure is to inform and warn the consumer about the risks of toxicity from inhalation that are linked to volatile pollutants like formaldehyde, toluene or styrene, which can cause conditions like asthma, allergies and conjunctivitis.

Decoplus Parquets guarantees that its products receive an A+ rating.

How to turn a quotation into an order?

1/ Sign in on www.decoplus-parquet.com using your login and password.
2/ Go to your account, “My quotes” tab, and see your quote number. One of your advisor would have, if needed, modified your order. Click on “Transform an order”. You will be sent to your basket to pay your order.
3/ Choose your method of payment.


How to place an order or book my parquet?

You can at any time add an item to your basket by clicking on “buy now”: buy now or pay a deposit. A window will pop up confirming your choice.

- If you are done, click on “See my basket”
- If you want to add other items, click on “Continue my purchases”

To confirm your order or reservation, you have to sign in and validate your order. To do so, go to “My basket.”
Enter your email address and password to access your account. If you don’t have one yet, create one to validate your order.

Once you have entered your email address and password or created your account, click on « Confirm »

Choose a delivery address:

- select among previous delivery addresses already existing in your account
- unchecked “Same invoice address”, if you want to send your order somewhere else

Then click on “Continue”

You are finally on the payment screen.

Choose among the different method of payments then read the instructions.

Credit Card payment: This is the most secure method of payment (via secured and coded payment website - SSL) and also the quickest way to validate your transaction. This will guaranty you a faster delivery.

Credit card payment, 3 instalments, interest-free (over 300€)

If you purchase for more than 300€, Decoplus Parquet give you the opportunity to pay in 3 times, with no interest. This payment is available only if you are using Credit Card, VISA and Mastercard.

No application fee and interest. Decoplus Parquet covers all the fees for this type of payment.

Payment by cheque:

After you place your order, you have 7 days to send us your payment and your order form signed.

- Make a cheque to the order of Decoplus Parquet
- Enter your order number at the back of your cheque and/or gift cheque
- Then, send us your payment to the following address:

 

DECOPLUS PARQUET
Service Suivi de Commande 
7-9 PLACE DE LA GARE
94410 LA VARENNE SAINT HILAIRE

 

We will send you a confirmation email as soon as we receive your payment. We will cash you cheque immediately.

Our tip: check your Spam box, because it happens that email are redirected to this non desirable emails.

 

By transfer payment:
After placing your order, you have 7 days to send us your transfer payment at the following bank details:

Code banque : 18206
Code guichet : 00280
N° de compte : 31268500001
Clé : 86
Domiciliation : CRCA PARIS CENTRE AFF RENNES
IBAN / FR7618206002803126850000186
CODE BIC : AGRIFRPP882

Do not forget to enter your order number on the « Reason area » of your transfer. Once your payment validated, we will send you an order recap.

Our tip: check your Spam box, because it happens that email are redirected to this non desirable emails.


Do not wait until you send us your payment: past 7 days, your order will be automatically cancelled. We will prepare your order as soon as we receive your payment and we will send you the final invoice once the total payment is received.

Note : Given that we have limited stock, we only put an option on the available stock. An order fully paid on the website with a credit card could take the remaining stock. In this case, your order will be delayed until next delivery or cancelled. If so, we will send you back your payment.

Of course, our sales advisor will guide you through your research. You can reach them at +33.1.41.79.78.91 (local price cost) from Monday to Friday from 10 AM to 5 PM.

(*) As part of our quality and training policies, phone calls may be recorded. According to the French law IT and freedom n° 78-17   from January 6th 1978, you can demand to change, or delete those information, during the time of the conversation, by writing to Decoplus parquet, Marketing department – 7-9 place de la Gare – 94210 La Varenne. Join a copy of your ID card.

How to pay your order’s balance?

Very easy : your payment must occur at most 15 days before of the delivery date. But you also can pay your balance any time before that.

1/ Sign in on www.decoplus-parquet.com using your login and password.
2/ In your account, go to “My orders” tab, look for your order number and click on “Pay my balance”. You will be redirected to your basket to pay your balance.
3/
Choose among the different method of payment.

 

Online payment by credit card (your order will be handed to the carrier within 48h) : click on “Pay”
Payment by cheque: As soon as we receive your payment and cash your cheque, we start preparing your order.
Transfer payment:
as soon as we receive on our bank account your transfer, we start preparing your order.

How to order a sample?

You can order a free sample based on the product catalogue and mainly from the product information form. To do so, it is very easy!

1/ Click on « Ask for a sample ». The requested sample will be automatically added to your basket.
2/ Go to your basket and follow the instruction. The sample is free. You will only have to pay part of the shipment and accept the order.

Note: Given that we have limited stock, samples are not available for each product.


Is it safe to pay only with a credit card?

When you pay online, the payment is totally secured. A small padlock pops up at the bottom of your browser to inform you. The bank information you give us is encoded and will never appear clear on the Internet. Your credit card number is never recorded, and is directly forwarded to our bank company, worldwide operator on secured transactions, known for its liability. Moreover, an extra safety has been added, 3D secure, to reinforce payment safety. This safety guarantees you are the card owner.  


My payment has been denied, what do I have to do?

Why is my payment denied? Two main reasons:

  • You might have enter a wrong number or date. Check again your credit card information
  • You have reached your credit card ceiling. During 7 successive days, you are not allowed to pay with your credit card above a maximum amount set by your bank. You have various options :
    • wait until you don’t have a ceiling anymore
    • contact your bank to increase your credit card ceiling temporarily
    • Pay with another credit card

If your payment doesn’t go through you online order, our website let you know the credit card has been denied. You only have to try again and check you are entering the right number of your credit card, or use another credit card. To repeat the payment and still have your basket, use the links given on the website. Do not use the return arrow of your browser

Why do you ask proof pieces to confirm my order?

Like many other e-commerce companies, we verify the identity of the person who places the order. This process guarantees you the safety of the transaction.

In fact, if your credit card has been stolen or lost, or that your payment account has been hacked, evil-minded person could place the order. By verifying your identity, we prevent this to happen.

Of course, we do not keep the documents you send us.

We might ask you to send us the double-sided copy of the credit card used for the payment. It is important to only show the first 4 numbers and the 2 last numbers written on the front of the credit card. Hide the cryptogram on the back of the credit card and also the credit card number that may appear in hollow. See below an example:

 


 

Our tip:
If you do not have a scan, you still can take a picture with your phone and send it to us.

How can I receive my invoice?

Sign in with your login and password on your account. You can follow all your previous orders and therefore find the corresponding invoice.


How do I change my order?

To modify your order (add an item, delete a product or a service), contact our customer service. You can reach us at +33.1.41.79.78.91 (local price cost) from Monday to Friday from 10 am to 5 pm. Order modification is only possible if your order hasn’t been shipped yet.


How do I follow my order?

Sign in on your account using your login and password. You will be able to follow your order. For any additional comments, contact us.


I haven’t received my package/pallet. What can I do?

If you haven’t received your order within the deadline, go to “My account”. Sign in, and go to “Follow up my online order”, select the corresponding order and click on “Detail”. A window pops up. Thank you to notify us any problem in order to follow as closely as possible your order and inform you why your delivery is delayed.

For any additional comments, contact us at +33.1.41.79.78.91 (local price cost) from Monday to Friday from 10 am to 5 pm.


I received my pallet: different from my order / my package is damaged

To avoid disputes, we recommend you to always check your package/ pallet in front of the carrier.

Do not accept any damaged package/ pallet, or that has been opened during the shipment without verifying the content.

By following these simple rules, you might avoid that your delivery ends in dispute.

* If the package/ pallet is damaged, do not accept the delivery!
* If the package/pallet is in good condition, check the delivery content.

Each carrier has to stay when you are verifying the good condition of your products. Even if the carrier is in a hurry, insist and proceed to the verification. It is better to refuse a delivery instead of accepting it without verification.

* If a product is missing or damaged, and you judge the situation prejudicial: do not accept the delivery!
* If you do not notice any damage but that the package/pallet is not in good condition, you can accept the delivery. However you have to express your reservations (quotation “with reservations after unpacking” is not eligible in case of complaint: list precisely what you have observed, for example: “damaged package on 2 angles”, hole of X cm”, “repackaged”, “Package has been re-taped with a [colour] scotch”, etc.)

If, despite of all these measures, you notice an anomaly once the delivery is done, contact us asap via our customer service.

My new flooring varies in colour and aspect from one plank to another. Is it a defect?

Not at all. Variations in colour and aspect (grain, veins…), testify that your flooring is made with natural and living material. It guarantees you its authenticity. Wood is a noble material.  Each specie inherits from its characteristics and attributes.

Some of them, like Jatoba, Iroko and Ipe, varies in colour from a plank to another, and darkens when exposed to the light. Others like Maple, Oak or Merbeau, are roughly stable.

These natural defects are not considered as defaults. However, the more the grade is important (A+, A) the more regular and homogenous the flooring is.